Clear answers about HOQBA watches, orders, delivery and ownership.
Ordering a HOQBA watch
Choose your watch, add it to your cart and complete the checkout details shown on screen. An order is confirmed only after payment is accepted and a confirmation email is issued.
If you notice an error in your order or delivery address, email info@hoqba.com as soon as possible. We cannot guarantee changes after dispatch.
Mechanical movements & accuracy
HOQBA watches use automatic mechanical movements. They are powered by wrist movement and may also be hand-wound. A mechanical watch will not match the precision of a quartz watch; modest daily variation is normal.
If the watch has stopped, wind it gently and wear it regularly. Never force the crown.
Water resistance & daily care
Water resistance is stated on each product page. It is not permanent and may reduce as seals age. Keep the crown fully secured, avoid operating it underwater, and do not expose leather straps to prolonged moisture.
After contact with salt water, rinse a suitable water-resistant watch with fresh water and dry it carefully.
Shipping, duties & tracking
Available delivery options and charges are shown during checkout. When an order is dispatched, tracking details are sent by email where supported by the carrier.
Import duties, taxes and customs charges may apply outside the dispatch country and are normally the recipient’s responsibility unless checkout states otherwise.
Returns, exchanges & refunds
Contact us within 14 calendar days of delivery to request a return. Products must be unused, unworn and complete, with their original packaging and protective materials.
Refunds are issued to the original payment method after inspection. Shipping or customs charges may be non-refundable unless the item is defective or supplied incorrectly.
Service & warranty support
HOQBA watches include a one-year international limited warranty against manufacturing defects. For help, send your order number, a description of the issue and clear photographs to info@hoqba.com.