Privacy

We may collect contact, delivery, billing, order and correspondence information; newsletter preferences; and technical information such as device, browser and basic site-usage data. Payment credentials are handled by the payment provider and are not intended to be stored directly by HOQBA.

• To process orders, payments, delivery, returns and warranty requests.
• To answer enquiries and provide customer care.
• To prevent fraud, secure the website and meet legal obligations.
• To send collection news and releases where you have subscribed.
• To improve the website and understand aggregate use.

Newsletter sign-ups are processed through Brevo. Your email address, consent status and engagement information may be stored by Brevo for this purpose. Double opt-in is used where enabled, and every marketing email should provide an unsubscribe option.

We may share only necessary information with service providers supporting hosting, payments, delivery, email, security and professional advice. Some providers may process data outside your country under appropriate safeguards. HOQBA does not sell personal information.

Information is retained only for as long as needed for the purpose collected, including accounting, warranty, dispute and legal requirements. We use reasonable organisational and technical measures, but no online system can be guaranteed completely secure.

Depending on your location, you may request access, correction, deletion, restriction, portability or objection, and may withdraw marketing consent at any time. Contact info@hoqba.com. We may need to verify your identity before responding.

The site may use strictly necessary browser storage for features such as the cart and language preference. If analytics or advertising tools are introduced, this notice and any consent controls will be updated as required.