Warranty

The HOQBA limited warranty runs for one year from the original purchase date and applies to watches purchased directly from HOQBA or an authorised retailer. Proof of purchase is required.

The warranty covers manufacturing defects in the movement, dial, hands and watch case that become apparent during normal intended use. If a covered defect is confirmed, HOQBA may repair the watch, replace the affected component, or replace the watch with an equivalent model.

• Loss, theft, accidental damage or misuse.
• Normal wear, scratches, dents, fading, plating changes or natural patina.
• Leather straps, bracelets, buckles and crystals unless a manufacturing defect existed at delivery.
• Water damage caused by an unsecured crown, impact, use beyond the stated rating, or aged seals.
• Damage caused by unauthorised repair, alteration, magnetism or failure to follow care instructions.
• Normal mechanical accuracy variation.

Email info@hoqba.com with your name, order number, proof of purchase, a description of the issue and clear photographs or video. Do not send the watch until you receive return instructions.

Every claim is inspected before coverage is confirmed. If the issue is not covered, we may offer a paid service estimate before work begins. The customer is responsible for secure packaging and any charges explained before shipment, except where applicable law requires otherwise.

This limited warranty is additional to any mandatory consumer rights available in your country and does not reduce those rights.